FAQ

PRE-ORDER

  • WHAT ARE THE PREPARATORY TOURS?

    The preparatory tour is essential for your mission to comply with the safety rules and regulations in force (flight scenario S1, S2, S3, …). Our mission manager and remote pilot validate your project; they define the scenario to be declared to the DGAC. On a case-by-case basis, we take care of all the other essential administrative procedures: declaration to the town hall, the police, the airport, etc. Other essential points are also managed, such as securing the site, the feasibility of the visual flight, the maximum altitude, the complexity of approach, … These points are recorded in a report to guarantee the feasibility of your project and its final quality.

    Scenario S1 Scenario S2 Scenario S3 Scenario S4
    Max altitude : 150 m 150 m 150 m 150 m
    Max distance : 200 m 1000 m 100 m 1000 m
    Max weight : 25 kg 25 kg 8 kg 2 kg
    Zone : unpopulated unpopulated populated unpopulated
    Type : visual flight on-board camera flight visual flight on-board camera flight
  • FLY A DRONE IN FULL LEGALITY

    Air Support is committed to implementing all necessary means to ensure the safety of property and people at the scene of the intervention. All our remote pilots have undergone specific training and operate on professional drones approved by the DGAC (Directorate General of Civil Aviation). To accompany the development of civilian drones, the DGAC has developed in 2012 a regulatory framework, both flexible and evolving. The goal ? Create the best civilian operating conditions for these flying machines while maintaining safety.

DURING THE ORDER

  • WHAT DOCUMENTS SHOULD BE SUBMITTED TO PARROT AIR SUPPORT?

    We take care of all the administrative steps for your mission. To this end, we may need to ask you to provide permission from the owners of the areas to fly over.

POST ORDER

  • WHAT IS THE TIMELINE TO RECEIVE YOUR DELIVERABLES?

    You benefit from a complete report, easily available between 24H and 5 days depending on the complexity of the site and the type of project.

TOOLS

  • WHAT ARE THE COMPATIBLE SOFTWARE TO VIEW YOUR DELIVERABLES?

    Our deliverables are directly usable on our secure web platform without any software installation. You can use our online tool to exploit them: take measurements, zoom in on HD photos, inspect your thermal images, annotate directly on the 3D model or compare your statements to several deadlines. If you wish, you can also download your deliverables and use them in your business software: autocad, revit, … or Pix4D.

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