Information about cookies

When you consult the “Parrot Air Support” website, cookies are placed on your computer, tablet or mobile phone (Terminal). This file – called Cookie – aims to collect information about your browsing and allows us to be attentive to your needs and expectations. We use cookies to, for example, identify you and access your account and manage your order.

This page allows you to better understand how cookies work and how to use the current tools to configure them.



A cookie is a small text file placed on your Terminal when visiting a site or consulting an advertisement. They aim to collect information about your browsing sites and to send you personalized services.

In your Terminal, cookies are managed by your internet browser.


Parrot Air Support cookies

These are cookies deposited by Parrot Air Support on your Terminal to meet the needs of navigation on our website, the optimization and customization of our services on the site.

Cookies from third parties

These are the cookies deposited by Parrot Air Support’s partner companies, but which can also be deposited when you click on banner ads on our website.

These are cookies deposited by third-party companies (for example advertising agencies or by partners) in order to identify your interests through the services consulted or purchased on our site and to customize the advertising offer that is addressed to you on our site or outside our site. They can be deposited during the navigation on our site or when you click in the advertising spaces of our site. We do not control the cookies deposited by the advertising agencies acting on their own behalf. As part of the advertising partnerships we may be required to transmit to partners who act on our behalf data about your purchases and services viewed on our site. We ensure that the partner companies agree to treat the information collected on the “Parrot Air Support” site exclusively for the needs of Parrot Air Support and in accordance with our instructions, in compliance with the law “Informatique et Libertés” of 6 January 1978 amended and undertake to implement appropriate measures for securing and protecting the confidentiality of data.


Strictly necessary cookies

Our site uses cookies necessary for the functioning of our site. They allow you to use the main features of our site (e.g. use of the shopping cart or access to your account). Without these cookies, you will not be able to use our site normally. These are cookies deposited by Parrot Air Support that only concern the operation of our site.

The “essential cookies ” to use our site are as follows :

(example : SESS9174b62283eabd046bf22c520150668e)
Identification of the session opened by the visitor
has_js Activation or not of javascript on the visitor’s browser

Analytical cookies

These cookies allow us to know the use and performance of our site and improve its operation (for example, the most frequently visited pages). These are mainly Parrot Air Support cookies.

Names : __utma, __utmz
Description :
__utma keeps in memory the number of times a visitor has been on the site
__utmz keeps track of where the visitor came from, which browser was used by the visitor, which link the visitor clicked on, the key words used, and where he is located in the world when he accessed the website.

Nom : _ga
Description : Google Analytics
This cookie is used by Google to distinguish unique users by assigning a randomly generated number, such as a customer ID. This in order to establish audience analysis statistics.

Advertising cookies

These are the cookies used to present you advertisements or to send you information adapted to your centers of interests on our site or outside our site during your browsing on the Internet. They are used to limit the number of times you see an ad and help measure the effectiveness of an ad campaign.
The refusal of these advertising cookies has no impact on the use of our site. However, refusing advertising cookies will not result in stopping advertising on our site or on the Internet.
This will only result in an ad that does not reflect your interests or preferences.

These cookies are mainly third-party cookies.

These cookies mainly depend on the advertising agencies. We cannot provide a complete list.
Example : udc, acdc, uic, evt, uei, uid

Cookies and machine identifiers for securing transactions

We inform you that during your order, Parrot Air Support or its service providers acting on its behalf, may deposit cookies or collect information about your Terminal including information (technical attributes) necessary for the recognition of the type of Terminal to allow identification of your equipment to secure transactions (prevention of fraud risks). Cookies or “imprint” type machine identifiers are used to this end. You are informed of this collection of information about your device to build a machine ID by a banner when you arrive on the site. By continuing your purchases on our site without setting up the collection of your machine identifiers, you agree to the collection of this information and the creation of the identifier.


You have different ways to manage cookies.

The setting of your internet browser

You can always choose to disable these cookies. Your browser can also be set to notify you of the cookies that are placed in your Terminal and ask you to accept them or not. You can accept or refuse cookies on a case-by-case basis or refuse them systematically once and for all.

We remind you that the setting is likely to change your conditions of access to our services requiring the use of cookies.
If your browser is configured to refuse all cookies, you will not be able to make purchases or take advantage of essential features of our site, such as storing items in your cart or receiving personalized recommendations. In order to manage cookies as close as possible to your expectations, we invite you to set your browser taking into account the purpose of cookies as mentioned above.
Here’s how to control or prevent the registration of cookies:

The configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to change your wishes for cookies.
You can disable cookies by following the instructions below :

1/ if you use Internet Explorer

In Internet Explorer, click on « Tools », then on « Internet Options ».
Under the « General » tab, under « Browser history », click on « Settings ».
Click on « View files ».


2/ if you use Firefox

Go to the « Tools » tab in the browser and select the « Options » menu.

In the window that appears, choose « Privacy » and click on « View cookies ».


3/ if you use Safari

In your brower, choose menu « Edit > Preferences ».

Click on « Security ».

Click on « View cookies ».


4/ if you use Google Chrome

Click on the icon of the « Tools » menu.

Choose « Options ».

Click on the tab « Advanced options » and access the « Confidentiality » section.

Click on « View cookies ».

Settings on a platform for managing cookies

You can manage your cookies by visiting cookie management platforms offered by advertising professionals.

For more information on cookies, we invite you, if necessary, to consult the CNIL website


By continuing on the site without modifying your settings, you accept the use of cookies which oversee the provision of services and offers suited to your interests in order to improve your user experience on our website. Click here for more information.